Academy

Placing an order on our website is simple. For standard products, you can browse our catalog, add items to your cart, and proceed to checkout. For custom-made products like ortho aligners or brackets, please follow these steps:

1. Browse the custom product section and select the item you need.
2. Click on the product and follow the prompts to submit your specific requirements or measurements.
3. Our team will review your submission and contact you to confirm details and provide a custom quote.
4. Once you approve the quote, we will proceed with manufacturing and notify you when your custom product is ready to ship.
5. You can then complete the payment and finalize your order.

If you have any questions during the process, our customer support team is available to assist you.

We accept a variety of payment methods to ensure convenience for our customers. These include:

• Credit and Debit Cards (Visa, MasterCard, American Express) processed through Shopify Payments
• Bank Transfers (For orders paid by bank transfer, your order will be shipped within 5 days after placing the order, depending on the payment processing time.)
• Apple Pay and Google Pay

For custom-made products, payment details will be provided once the order is confirmed. If you need assistance with payment, please contact our customer support team.

We will partner with FedEx for all our shipping needs, ensuring reliable and timely delivery of your orders.

All orders will be processed within 1-2 business days. Please note that orders are not processed or shipped on weekends or holidays.

After your order has been processed, delivery will take an additional 2-3 business days. Therefore, you can expect to receive your order within 3-5 business days from the time you place your order.

Shipping fees will be calculated and displayed in the checkout section once you have entered your shipping address. This ensures that you receive the most accurate shipping cost based on your location and the weight of your order.

After your order has been fulfilled, you will receive an email containing your FedEx tracking number. You can use this tracking number to monitor the status and location of your shipment until it arrives at your doorstep.

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. Items must be in their original condition, unworn or unused, with tags, and in the original packaging, along with the receipt or proof of purchase. The cost of return shipping will be supported by you, the client.

To initiate a return, contact us at contact@j-dentalhub.com and send the item to Str. Victoriei, Nr. 50/10, Baia Mare, Jud. Maramures. Returns without prior authorization will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Certain items, like custom products (such as personalized aligners and lab products), cannot be returned.

For exchanges, return the item and make a separate purchase for the new item once the return is accepted.

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is in its original condition with proof of purchase.

Refunds will be processed within 10 business days of approval. If you haven't received your refund after 15 business days, please contact us at contact@j-dentalhub.com.

For more details, consult our Return Policy from the Terms of Services.

We offer periodic discounts and promotions. These are conducted in accordance with our internal policies, which may be subject to change. Be sure to check our website regularly or subscribe to our newsletter to stay updated on the latest offers.

Yes, we offer international shipping to a wide range of countries (all the EU zone). Our goal is to make our high-quality orthodontic products accessible to customers worldwide. Shipping costs and delivery times may vary depending on the destination. During the checkout process, you will be provided with the available shipping options and estimated delivery times. If you have any specific questions or need further assistance with international shipping, please contact our customer support team.

Once your order has been confirmed and shipped, we will provide you with a tracking ID from the shipping company. You can use this tracking ID to monitor the status and location of your shipment through the shipping company's website. If you have any issues or need further assistance with tracking your order, please contact our customer support team.

Yes, you can cancel your order, provided it is not a custom order. Our policy allows for order cancellations but does not permit modifications to existing orders. If you need to cancel an order, please contact our customer support team as soon as possible to initiate the cancellation process. Custom orders, due to their personalized nature, are not eligible for cancellation. If you have any questions or need assistance, our support team is here to help.

For immediate assistance with any questions, you can contact J-Dentalhub’s support team by chat, phone, or email. Here are the details:

Address: Str. Victoriei, Nr. 50/10, Baia Mare, Maramures, Romania

Phone: +40 745 100 497

Email: contact@j-dentalhub.com

Yes, all the products on our website are authentic and of high quality. We source our orthodontic products from reputable manufacturers in South Korea, Germany, and Austria, ensuring that they meet the highest industry standards. Our commitment to quality and innovation guarantees that you receive reliable and effective products for your orthodontic needs.