Meet J-Dental
Our mission
We are committed to enhancing orthodontic care throughout the European Union by providing high-quality, innovative products sourced from leading manufacturers in South Korea, Germany, and Austria. Our mission is to bridge the gap between cutting-edge orthodontic technology and European healthcare providers, ensuring accessibility, reliability, and excellence in every product we distribute. We strive to build long-lasting partnerships with both our suppliers and clients, fostering a collaborative environment that prioritizes patient care and satisfaction. Through continuous education, support, and innovation, we aim to become the preferred choice for orthodontic solutions across the EU.
Our vision
Our vision is to revolutionize orthodontic care in the European Union by becoming the leading distributor of the highest quality orthodontic products from South Korea, Germany, and Austria. We aspire to set the standard for excellence in our industry through our unwavering commitment to innovation, customer satisfaction, and continuous improvement. By nurturing strong relationships with our suppliers and clients, we aim to create a seamless supply chain that ensures the latest advancements in orthodontic technology are readily available to healthcare providers across the EU. We envision a future where every patient receives the best possible orthodontic care, enabled by our dedication to superior product quality, exceptional service, and a deep understanding of the evolving needs of the orthodontic community.
Dental experts reviews
Dr. Moshe Davidovitch DDS, MMSc
Orthodontist
Dr. Adela Zimbran
Orthodontist
Dr. Ionut Manaloiu
Maxilofacial Surgeon
Dr. Adela Zimbran
Orthodontist
What our customers say
Dr. Jugravu Luchiniuc
Andreea Catalina
I highly recommend this distribution company to other orthodontists, looking for a trusted source of orthodontic products.
Dr. Sturza Uliana
As a practitioner orthodontist, I rely on this distribution company for high-quality orthodontic products that consistently meet my patient's needs. Choosing to work with them has been a wise decision and I am confident in recommending their products to fellow orthodontists.
Dr. Capraru Manuela
I wholeheartedly recommend this distribution company. Their commitment to quality and exceptional service makes them an invaluable partner in ensuring we have the best tools and materials for our practice.
Dr. Ciobanu Corina
I am impressed with the timely delivery of orders from this distribution company, allowing me to stay on schedule with my patient appointments.The professionalism and dedication of the team have made them a trusted partner in helping me achieve success in my
orthodontic practice.
Dr. Pacurici Iuliana
The customer service team at this distribution company is always helpful and goes above and beyond to ensure my orders are processed smoothly and accurately.
Dr. Grosariu Teodora
My experience with this distribution company has been consistently positive and I have come to rely on their products and services as an essential part of my practice. I have been a loyal customer for years because their products perfectly fit my work style and technique.
Dr. Bejan Anca Daniela
For about six years, I have been using only the Crown bracket for orthodontic treatments. It helps me a lot in precision, accurate positioning and predictable results.
Dr. Cumpata Ana
I constantly use Jeil mini-screws. Tad’s failure can involve factors related to the clinician, the patient and the screw itself. I’m very grateful that Jeil mini-screws help me attain significant and consistent outcomes.
Dr. Barbacariu Ana-Maria
The training and educational resources provided by this distribution company have been invaluable in helping me stay updated on the latest advancements in orthodontics.
Dr. Padure Andreea-Paula
Choosing to work with this distribution company has been a wise decision for my practice and I am confident in recommending their products, especially the products for skeletal anchorage. They are prepared to give all the necessary information about the products.
Dr. Shveys Mirela
I recently purchased screws for bone block augmentation and am thrilled with the performance, ease of use and features. The orthodontic devices are easy to insert, with great stability in time and perform very well, without complications. I strongly recommend it to anyone who is looking for a reliable, high-quality product.
Frequently asked questions
How can I place an order on your website?
Placing an order on our website is simple. For standard products, you can browse our catalog, add items to your cart, and proceed to checkout. For custom-made products like ortho aligners or brackets, please follow these steps:
- Browse the custom product section and select the item you need.
- Click on the product and follow the prompts to submit your specific requirements or measurements.
- Our team will review your submission and contact you to confirm details and provide a custom quote.
- Once you approve the quote, we will proceed with manufacturing and notify you when your custom product is ready to ship.
- You can then complete the payment and finalize your order.
If you have any questions during the process, our customer support team is available to assist you.
What payment methods do you accept?
We accept a variety of payment methods to ensure convenience for our customers. These include:
- Credit and Debit Cards (Visa, MasterCard, American Express) processed through Shopify Payments
- Bank Transfers (For orders paid by bank transfer, your order will be shipped within 5 days after placing the order, depending on the payment processing time.)
- Apple Pay and Google Pay
For custom-made products, payment details will be provided once the order is confirmed. If you need assistance with payment, please contact our customer support team.
How long will it take for my order to be delivered?
We will partner with FedEx for all our shipping needs, ensuring reliable and timely delivery of your orders.
All orders will be processed within 1-2 business days. Please note that orders are not processed or shipped on weekends or holidays.
After your order has been processed, delivery will take an additional 2-3 business days. Therefore, you can expect to receive your order within 3-5 business days from the time you place your order.
Shipping fees will be calculated and displayed in the checkout section once you have entered your shipping address. This ensures that you receive the most accurate shipping cost based on your location and the weight of your order.
After your order has been fulfilled, you will receive an email containing your FedEx tracking number. You can use this tracking number to monitor the status and location of your shipment until it arrives at your doorstep.
What is your return policy?
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. Items must be in their original condition, unworn or unused, with tags, and in the original packaging, along with the receipt or proof of purchase. The cost of return shipping will be supported by you, the client.
To initiate a return, contact us at contact@j-dentalhub.com and send the item to Str. Victoriei, Nr. 50/10, Baia Mare, Jud. Maramures. Returns without prior authorization will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Certain items, like custom products (such as personalized aligners and lab products), cannot be returned.
For exchanges, return the item and make a separate purchase for the new item once the return is accepted.
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is in its original condition with proof of purchase.
Refunds will be processed within 10 business days of approval. If you haven't received your refund after 15 business days, please contact us at contact@j-dentalhub.com.
For more details, consult our Return Policy from the Terms of Services.
Are there any discounts or promotions available?
We offer periodic discounts and promotions. These are conducted in accordance with our internal policies, which may be subject to change. Be sure to check our website regularly or subscribe to our newsletter to stay updated on the latest offers.
Do you offer international shipping?
Yes, we offer international shipping to a wide range of countries (all the EU zone). Our goal is to make our high-quality orthodontic products accessible to customers worldwide. Shipping costs and delivery times may vary depending on the destination. During the checkout process, you will be provided with the available shipping options and estimated delivery times. If you have any specific questions or need further assistance with international shipping, please contact our customer support team.
How can I track my order?
Once your order has been confirmed and shipped, we will provide you with a tracking ID from the shipping company. You can use this tracking ID to monitor the status and location of your shipment through the shipping company's website. If you have any issues or need further assistance with tracking your order, please contact our customer support team.
Can I cancel or modify my order after it has been placed?
Yes, you can cancel your order, provided it is not a custom order. Our policy allows for order cancellations but does not permit modifications to existing orders. If you need to cancel an order, please contact our customer support team as soon as possible to initiate the cancellation process. Custom orders, due to their personalized nature, are not eligible for cancellation. If you have any questions or need assistance, our support team is here to help.
What is your customer service contact information?
For immediate assistance with any questions, you can contact J-Dentalhub’s support team by chat, phone, or email. Here are the details:
Address: Str. Victoriei, Nr. 50/10, Baia Mare, Maramures, Romania
Phone: +40 745 100 497
Email: contact@j-dentalhub.com
Are the products on your website authentic and of high quality?
Yes, all the products on our website are authentic and of high quality. We source our orthodontic products from reputable manufacturers in South Korea, Germany, and Austria, ensuring that they meet the highest industry standards. Our commitment to quality and innovation guarantees that you receive reliable and effective products for your orthodontic needs.
Any more questions?
Can't find the answer you're looking for? Please talk to our team.
Contact
str. Victoriei, nr 50/10, Baia Mare, Maramures, Romania
+40 745 100 497
contact@j-dentalhub.com
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